United States, Europe, Middle East, Africa

Connected Workplace

Client: Cisco

Role: Corporate real estate executive with Cisco

Define, Design, Develop, Deliver


“Nobody would consider building a manufacturing facility that they intended to use just one-third of the time. And yet that’s what we routinely do with work space. We realized that assigning resources based on utilization would significantly reduce Cisco’s real estate costs.” Mark Golan, vice president, Cisco Workplace Resources, diagnosed that the 21st-century corporate workplace is experiencing dramatic transformations that are reshaping how companies are organized, how they operate, how they attract and retain talent, and where they are located. In response, Cisco aimed to raise productivity, enhance collaboration, increase employee satisfaction, and reduce real estate and technology costs.


As a technology company, Cisco pioneered the evolution of real estate and technology into a single, combined infrastructure solution for their 80,000 employees. To lead these workplace transformations, Cisco set up the Connected Workplace program across its 22-million-square-foot real estate portfolio. The Cisco-on-Cisco program, by facilitating this evolution of the workplace, realized numerous financial as well as key organizational, sustainability, and operational advantages. The strategic program included thought leadership, proof of concepts, the rollout across Cisco’s global real estate portfolio (including large-scale campus developments), and sharing best practices with Cisco customers.


Cisco’s new way of working has created significant benefits. Activity-based workplace environments rapidly adapt, providing different space types to support variations in workers’ needs, socialization, and downtime. Employee engagement and satisfaction have increased by 17 percent, and 72 percent of new hires state that the workplace influenced their decision to join Cisco. The Connected Workplace has spurred innovation and collaboration by breaking down organizational silos. It has also achieved an annual reduction of 62,000 tons of carbon dioxide equivalent emissions, and its superior portfolio efficiency, utilization, and distribution have created $196 million in annual savings.